We ship to Canada and The United States. Customers who are located in GTA can order online and self-pickup in-store.
Shipping charges are calculated based on the number of packages, actual dimensions, and the distance traveled. Large quantities will be delivered with LTL service.
For all in-stock items, we will ship your orders in 2 business days while the transit time depends on your location. You will be able to track the order with the tracking number provided.
Please get in touch with us for rush orders before purchase. We will try our best to expedite your orders, however express service is not guaranteed in peak season. We also provide local express service with same-day shipping (an extra charge will apply).
Open and check all packages immediately upon delivery and call customer service at 1-855-330-1133 for damages or missing items.
For freight shipments, note damages on the bill of lading before the driver leaves:
- Keep ALL packing materials including inner and outer boxes and all packing materials.
- If possible take pictures of the damaged product and packaging.
- Notify us within 24 hours after delivery.
Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within 24 hours of delivery becomes the customer's responsibility.
Free Shipping for Outdoor Furniture:
- Please call 855-330-1133 or send us an email at info@stanchionscanada.com to place the order.
- Shipping costs for return and refund are not applicable in this free shipping promotion.
- Stanchions Canada holds the rights of interpretation of the promotion.
